• The cost of a month is less than our 4 single day price when you buy all 4 weeks of a sport. Therefore, EMH Sports does not reduce the monthly price or credit for missed classes unless we actually cancel a class session. In that case we may prorate for you, or issue free makeup passes or credits.
• If you already paid for the first day at the park or used a pass, you can prorate the cost of the full month and take off one day (Example: for a $32 class you may take off $8). The actual value depends on your purchase price for the month and whether or not there were any discounts/add-ons. Please contact us to find out by how much you may adjust your total.

Read more about prorating classes

If you miss a scheduled class day for personal reasons (illness, field trips, late registration, car problems, too hot or windy, etc), we do not prorate or give credits for that day if we still held class, but we do have some options for you:

• We offer Makeup Passes for purchase so that you can attend any park or date that we offer as a makeup day.
• We also offer individual Single Day Passes or Multipacks of 10 that you can buy instead of full months so that you can attend fewer dates. These are great for trial classes or months where you know you will miss several days. Some passes have a free makeup included as well.
• Deluxe and Premium level classes include free makeup options if you notify us of an absence within 7 days. Please read details on each product.

See our ordering pages to purchase these items

Please consider your orders carefully before you place them, and double check everything before checking out. Unless changes are due to EMH Sports action (cancelling or changing your class, for example), there is a $5 fee for any changes once we process your order. If you have no credit or school funds we can use, you will need to send a check or PayPal payment.

• If EMH Sports cancels your class we will always offer a makeup day, credit, or refund, depending on the situation. If you cannot attend a makeup day we offer, you can get a free day pass or a monetary credit on your account. 
• If you wish to cancel a full or partial order for personal reasons, it must be done by 12:00 NOON the day before the class is held. Otherwise you will be charged in full for the next day's class and any classes already held. If you cancel before the deadline, you will only have to pay the $5 cancellation fee.
• If you cancel late and we already held a class, you can either:

1. Go ahead and pay for the full month, attend what you can, and get makeups for the missed dates in accordance with our makeup policies
2. Cancel remaining dates and pay for the dates we already held at the day pass price.

Refunds are not available for deposits in most cases. It can be used as a store credit only, unless you are closing your account with us and the deposit was paid out of your own personal funds.

If you have a deposit on your account, it is possible to request that it be turned into a credit. However the deposit might be required to remain on your account if it is being used in place of unpaid classes. As long as the deposit stays on account it will cover your children until we receive payment and we will allow you to use all of the perks of a deposit.

The deposit will only be available to use once the funds it covers are received. School vouchers and purchase orders are not actual funds; we don't have payment until the sport ends and we are able to bill and get a check. Schools pay us 30-60 days after we bill at the end of each sport.

If you are closing your account permanently with us and have some deposit left that you cannot use, you can transfer it to another family for free or discuss a possible refund with us, depending on how it was paid. In some cases we can also refund your school.

Read more about Deposits

Account Credits can be issued for a number of reasons (classes we cancel, referral credits, overpayment, etc). If you have an Account Credit it will show on your account pages and during checkout. You will also be sent an email informing you of the credit.

A credit can be issued as a day pass, month credit, or a monetary credit, depending on the reason for the credit and how you want to use it. You can use a credit on any future order and you can use day pass credits to purchase part of a month and pay the balance for the rest.

Credits and instructions for use are listed as a note on your account. It does not come off your total in the cart unless you manually adjust your order. We have a Use My Credit product so that you can add a monetary credit to your cart as a negative amount and adjust your final cart total. We will then process your order and adjust your total credit.

You can also apply day pass credits to your order of a pass, or to prorate a month. If you get confused, email us or just place your order and leave a note. As long as the ordering department gets a note or email, and as long as your total payment comes out right, we can figure it out! If your order goes to PayPal with the wrong total, they will just charge you the listed price, so be sure to check before paying! We will credit any overage to your EMH account.

Deposits and credits are fully transferrable in most cases. If you give us the name of an account holder we can transfer your funds to any other family!

You can also transfer any payment to a different park or month. There is a $5 Change My Order fee to do so unless we cancelled or changed our offerings. You may also owe for classes held if they already started.

In most cases, EMH Sports does not issue refunds unless we cancel your location and you cannot attend any of our other classes.

• We do not give refunds for money paid by schools or free/referral credits. 
• We do not refund classes you missed that were held by us.
• We might be able to give you Account Credits or free Day Passes, depending on the issue.
• You can also donate your credits to another family or our hardship scholarship fund.
• If you paid a deposit out of pocket or have other unused personal payments and are closing your account with us permanently, you can ask for a refund, minus any cancellation or class fees owed.
• Refunds to your school must be requested in accordance with their refund policies and can be complicated. There is no guarantee that your school will make that refund available to you for your use.

If you feel you should have a refund for any reason, please contact our office and a customer service representative will work with you to come to a solution. Cancellation credits will take into account how you paid, the date you cancelled (in writing, not orally), which product(s) you bought, any discounts you used, classes that were held even if you did not attend, etc.

Please read our Policies and FAQ pages for details.

Once we receive actual funds, which could be up to 60 days after class, we will issue a credit. You can use that amount for any future purchase. We do not give refunds in most cases.

We do not give refunds in most cases. We can issue a credit or change your order if you notify us before class starts. Once a sport starts there is a fee for classes that have already been held, even if you did not attend.  If we have not started class, there is a $5 cancellation fee for changes to your order.

Please read our Policies and FAQ pages for details.

We do not give refunds for missed classes, but we can issue a credit in some cases (broken foot, long illness, etc). YOU MUST CONTACT US ASAP. The longer you delay, the less credit we will be able to offer. As long as your child is on our rosters, we expect those dates to be paid in full.

You can also buy a Make Up Pass for any missed class.

We do not give refunds/credits for classes we held, but you can change your order to a single day trial pass and get a credit for the balance. You need to do this right away before the next week! Then your child can try out a different future sport. You can also transfer the remaining credit to another child.

We do not give refunds for classes that were already held, but you can change your order to a single day pass which has a free makeup. You need to do this right away before the next week! Then your child can try out a different future sport. You can also transfer the credit to another child.

You can also buy a Make Up Pass for a missed class instead if your child did not play at all.

There is a $5 Change My Order fee to make changes after your order is placed.

We do not prorate or credit for missed classes, but we do have a Single Day Pass you can purchase, or Makeup Days for sale if you already paid. Please contact our office for more options.

Our policy is that payment (or cancellation) is due before class starts, or we will expect your child(ren). Our deadline for changes is NOON the day before class, and there is a $5 fee to make changes to your order. If your school funds are delayed you are still responsible for payment, whether or not you attend, as per our terms of service. You can make a non-refundable deposit to play, or you can choose to miss class that week if you prefer not to pay. If you do not attend class you are still responsible for the cost of classes held if you do not cancel.

Once you have a full month on deposit you will be allowed to play before we receive school funds. 

Our policy is that payment is due before class starts. Schools do not allow us to bill them for classes held before funding approval is received. If you ordered with us but your school funds are delayed, you are still responsible for payment (whether or not you attend). You can make a non-refundable deposit or you can choose not to come to class that week if you prefer not to pay. But you will still be charged for the days you did not attend - we will not issue credits for days you choose not to attend unless you cancel your order before our deadline.

The deadline to change your mind and cancel is NOON the day before class, and you will need to pay the $5 cancellation fee. After that time we will expect payment in full whether or not you attend.

If your school is paying and you would like to make a deposit to cover only the first week you may pay $10. Full payment is due by week #2. We do not take daily payments a week at a time. Once your payments cover the full month you can stop paying. This amount will be applied as a deposit or account credit once we receive funding.

If you have enough to cover each child for the month, we will already have cleared your child. If your deposit only covers a portion of the month, you will only be clear for one week. You can add any amount to your account at any time. If you go to the park and your child's registration is pending, the coach will ask for a payment since they cannot look up or handle your account questions at the park. There may be extra handling fees if you pay the coach rather than pay us online.

If you have an account credit it will show on your account and checkout pages. We have a Use My Credit button so that you can add your credit to your cart as a negative amount and adjust your final cart total. We will then process your order and adjust your total credit.

Credits may take up to 30 days to appear, and more if your school has to pay us first (which happens after the biling cycle at the end of each sport). If it has been more than 30 days, please send us an email and we will look into it for you. Please be specific about the reason for your credit and the date. If you have a copy of any email that was sent it could be helpful to send that as well.