Physical Fitness for Life

In most cases EMH Sports does not prorate for missed weeks. Our monthly cost is reduced from the one-day price based on the purchase of a full month. We do have a few exceptions when we allow you to prorate.

Exemptions of Prorating

• If EMH canceled class - If one or more weeks of a sport were canceled by us due to rain, heat, park closure, or other reasons. In that case, a Makeup Class Day or Makeup Extensions is usually offered. If you cannot attend the Makeup class or the Makeup Extensions, you can contact Customer Service and register for a Day Pass for another class, request an account credit, or prorate that month or future months if you have not yet paid for it.

• If EMH did not offer 4 weeks - If we started a sport late and/or only offered 1-3 weeks. This can happen due to low enrollment for Week 1 or a holiday that interferes with scheduling at your park. For example, December is commonly a short sports month.

• If you already paid for part of the month - If you used a Day Pass for week 1 or used the “Bring a Friend” promo, you can prorate the rest of the month ONLY if you buy the entire month of that sport. This is because one or more of the dates were already paid for. 

In all other cases, if you want to buy fewer than 4 weeks of class, you will need to purchase  Day Passes or you can buy the full month at Deluxe or Premium pricing, so you will have makeup credits for the weeks you missed (requests for makeup credits need to be made within 7 days of the original missed class).

Alternatives to Prorating

If you already paid more, or don't want to figure out the prorated amount, you may:

• Get a Day Pass - If you pay for the full month's price, we can issue you a free Day Pass or EMH credit for any week that was not offered by us.

• Get an EMH Credit - If you overpay, our staff will issue you EMH credit. After we add to your EMH credit, please check the amount on your Dashboard. If you do not see the EMH credit on your account, please contact customer service.

Rules for Prorating

• Personal Absence - You cannot prorate when you miss class for personal reasons, only when EMH Sports cancels or does not offer a class. But you can always buy Day Passes instead for classes you miss. Some products include free makeup credits such as purchasing a Deluxe or Premium class.

• School Funding - If you are using school funds there might be restrictions on how and when you can prorate, depending on your school. Please contact customer service to confirm the correct prorating pricing.

• Holidays - If we hold class on a school or public holiday, we do not prorate. If you are using school funds and they do not pay for certain non-school dates or holidays but we hold class, you cannot prorate the month even if you do not attend. You will have to pay for the additional class(s) out-of-pocket. You can choose to buy Day Passes instead if you prefer or you can register for a Deluxe or Premium class to receive a makeup credit for the holiday date.